Account Deletion

Effective September 9, 2026

To request account deletion, email access@mamabpt.com. Do not send medical details in ordinary email. The in-app deletion workflow is not yet available on the current hosted service.

Request and status

Sending a request does not automatically disable your account, revoke sessions, or erase information. Ask support to confirm receipt, the actions taken, any retained records, and how to obtain a status update. Identity verification may be required.

Review and retention

The clinic and service operator must determine which records can be erased or de-identified and which must be retained under applicable obligations. A request must not be described as completed before the relevant actions have been verified. No universal completion period is promised.

Practitioner accounts

Practitioners should coordinate with their clinic so patient care and necessary access arrangements can be reviewed when requesting account deletion.

What may remain

Clinical records, safety reports, messages, security evidence, and audit records may remain when controlled by the clinic’s documented policy or applicable healthcare, professional-record, litigation-hold, or other law. Exact periods depend on the clinic and territory. See Retention and Privacy.